Store Policies

CONDITIONS OF SALE


General Terms
All prices and specifications are subject to change without notice. Prices are final as of time of an order and good within two days from the time of a Purchase Order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to Protoners within 36 hours. By purchasing from one of our web sites you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.


Items Damaged During Transit
If you received a Damaged item, you must contact us within 7 Days (DOA), by email to info@protoners.com.  Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.


Return Policy
If you are not completely satisfied with a product purchased from Protoners, you may return it within 7 days of the delivery date for an exchange or a refund if qualified (eligibility conditions listed below). All expedited shipping, handling and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 15% restocking fee, minimum $6.95. This fee does not apply to defective product returned within the Protoners dealer warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to Protoners are the responsibility of the customer. Contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

110% Warranty